RETURNS & EXCHANGES:
2021: I am deeply sorry currently I do not accept returns or exchanges on ANY orders. I am extremely cautious of the health of my dogs and my customers animals. I have many sizing charts to review to assure proper fitting & if you are in question of width, size or design please reach out to me via messaging. If your dog always wears the same size, please make sure "MY SIZING CHART" matches up to your dog(s) existing collar length, width & size. Please measure according to the direction I have provided throughout my shop.
I DO NOT MAKE ANY CAT COLLARS. My buckles are not breakaway buckles. They are strong and not designed in any width or size for cats. If you purchase my collars for a cat without my knowledge, you are purchasing the collar knowing it is not suitable for a cat which can end up in a tragic situation. FurEver Fashion by April, LLC, myself are not liable for ANY purchases or tragedies.
Please note these are fashionable collars only. Traditional collars are not for training & should never be used with excessive pulling. All of my collars are NOT designed to be in salt water, pools, lakes or submerged in water as the hardware will rust. Salt water & chlorine will fade the fabric, ribbon, thread, and grosgrain ribbon. My Martingale collars are designed for training purposes only and should be worn properly for correct use. Never leave your dog unattended while wearing my Martingale's. My shop/business is not responsible for misuse of any product sold here on Etsy.
When ordering a Martingale collar make sure to follow the directions for measuring to assure a proper fit & using the collar for training purposes ONLY. Leaving a Martingale on your dog while he/she is alone is dangerous and can result in a tragedy.
PICTURES IN LISTING'S:
Each listing has pictures of different angles of my product. I have upgraded my business to grasp the perfect true color to each individual listing. I use fluorescent lighting & a professional camera. Screen resolution & cell phones may not give the true color. I try my best to make sure each listing you see is exactly how you will receive it, including thread color. If you feel upon delivery of an item that is not true to color, please reach out to me.
Cleaning the cotton fabric collar: Machine wash on delicate in cold water. Once removed from washer dry all metal parts to avoid rusting. Lay flat to dry. You can put the collar in the dryer on delicate but lying flat to dry is best.
Ironing: You can iron the collar once it is dry on low temperature for cotton fabric setting
Flower’s: The flowers are made with delicate fabric. Place in wash on delicate cycle in cold water. Make sure to place Velcro straps together tight to avoid tearing/fraying of the flower. If the flower does fray you can run a lighter around the edges (very carefully)
If you need any help, always feel free to reach out to me.
BUYER/DOG OWNER LIABILITY:
My company, FurEver Fashion by April, LLC, or self are not responsible for any animal that may break away from his/her collar. If an animal is harmed in the event of a faulty buckle, D-Ring or anything that pertains to my product FurEver Fashion by April, LLC and self are not responsible. It is your responsibility as the dog owner to make sure the collar is adjusted properly to where it will not be able to slip off of your dogs neck. If your dog is not use to wearing a collar on a walk then please do not walk them with my traditional collars.
ALL collar's & leashes in my shop are NOT to be used on any dog that is kept tied up outside! My traditional buckle collars are not for training purposes, overly active dogs or left on tight to where it will cause your dog harm.
If you would like me to embroider a collar with “Service Dog” on it, I will need to see proof that your dog is licensed in your State. I do not embroider emotional support, therapy dog or any verbiage that can be used for having your dog go with you all the time.
I only use the best hardware purchased in the USA. I do not purchase out of the USA and spend a lot of money for quality. My collars have contoured side-release buckles; wide-mouthed, heavy-duty triglides for easy adjustment; and heavy-welded D-rings for your dog's safety.
QUESTIONS ABOUT FABRIC OR RIBBON I USE IN MY SHOP:
My product is not related to or affiliated with any copyrighted fabric owner. I have purchased all of my fabric from a seller and have made my own product with the fabric. As the crafter, maker, owner & self are not affiliated with any trademark holder.
Safety for your animal is my #1 concern when making any collar or leash. I DO NOT cut corners!! You will see I do not use box stitching. I use a great stitch 4X where attachments are needed.
FurEver Fashion by April, LLC
West Bend, WI
5/16/2021 UPDATED FOR 2021 current shop/product policy